Done By Design LLC (“we,” “us,” or “our”) operates the website donebydesign.io (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, subscribe to our email list, use our services, or otherwise interact with us.

By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Subscribe to our email list (name and email address)
• Submit a contact form (name, email address, and any information you include in your message)
• Book a discovery call or session through our scheduling tool
• Purchase a service or product (name, email address, and payment information)

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

• Device and browser information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

This data is collected through Google Analytics 4, which uses cookies and similar technologies to help us understand how visitors use the Site.

2. How We Use Your Information

We use the information we collect to:

• Deliver the products, services, and content you request
• Send email newsletters, updates, and marketing communications (only with your consent)
• Process payments for services
• Respond to your inquiries and provide customer support
• Analyze Site usage and improve our content, products, and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services to operate the Site and deliver our services. Each of these providers may collect and process data on our behalf in accordance with their own privacy policies:

Mailchimp (Intuit Inc.) – Email marketing and newsletter delivery. When you subscribe to our email list, your name and email address are stored in Mailchimp. Mailchimp’s privacy policy: https://www.intuit.com/privacy/statement/

Google Analytics 4 (Google LLC) – Website analytics. Collects anonymized usage data including pages visited, session duration, and general location. Google Analytics’ privacy policy: https://policies.google.com/privacy

Stripe (Stripe, Inc.) – Payment processing. When you purchase a service, your payment information is processed directly by Stripe. We do not store your credit card number or full payment details on our servers. Stripe’s privacy policy: https://stripe.com/privacy

Calendly (Calendly LLC) – Appointment scheduling. When you book a discovery call or session, Calendly collects the information you provide (name, email, and any other fields on the booking form). Calendly’s privacy policy: https://calendly.com/privacy

Fluent Forms (WPManageNinja LLC) – Contact form submissions. Information you submit through forms on the Site is processed and stored within our WordPress installation.

WordPress / Bricks Builder – Our Site is built on WordPress using the Bricks Builder theme. WordPress may set functional cookies necessary for the Site to operate.

4. Payment Information

All payment transactions are processed through Stripe. When you make a purchase, your payment details (credit card number, billing address) are submitted directly to Stripe’s secure servers. We receive only a confirmation of payment along with limited information such as the last four digits of your card and your billing name and email. We never have access to your full credit card number.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for the following purposes:

Essential Cookies: These are necessary for the Site to function properly (e.g., session management, form submissions).

Analytics Cookies: Google Analytics 4 uses cookies to collect anonymized data about how visitors use the Site. This helps us understand traffic patterns and improve our content.

Third-Party Cookies: Some of our third-party services (Mailchimp, Calendly, Stripe) may set their own cookies when you interact with their features on our Site.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of the Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Email subscriber data is retained in Mailchimp until you unsubscribe or request removal.
• Contact form submissions are retained on our servers for as long as needed to respond to your inquiry.
• Payment records are retained as required for accounting and legal compliance.
• Analytics data is retained according to Google Analytics’ default retention settings.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within 30 days.

You can unsubscribe from our email list at any time by clicking the “Unsubscribe” link at the bottom of any email we send.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include using SSL/TLS encryption on the Site, working with reputable third-party service providers, and limiting access to personal data to those who need it to perform their duties.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Children’s Privacy

The Site is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach us through the contact form on our Site at donebydesign.io.